Account and sign-in
Help with email verification, sign-in sessions, subscription access, and deleting your account.
Email account supportHelp center
How can we help?
Tell us what you were doing, what happened, and what you expected. We will help you find the shortest path forward.
Billing and subscriptions
Questions about subscription plans, cancellation, receipts, charges, refunds, or translation allowances.
Email billing supportMedia and playback
Help importing local audio or video, preparing subtitles, playback, waveform display, or media compatibility.
Email technical supportPrivacy requests
Make a verified request to access, correct, export, delete, restrict, object to, or appeal a decision about your personal data.
Make a privacy request Email privacyWhen emailing feedback
To help us resolve the issue quickly, please provide your yoyolingo version, operating system, and a description of the issue. A screenshot is helpful, but remove private information first. Never send passwords, verification codes, API keys, card numbers, or bank details.
Common questions
Does yoyolingo provide movies, music, or podcasts?
No. yoyolingo is a learning player for audio and video that you obtain and import yourself.
What do translation hours mean?
They measure the aggregate duration of media translated by AI, not the time you spend using the application.
Can local learning work offline?
Previously prepared media and downloaded local resources can remain available offline. Account actions, AI translation, AI dictionary responses, and first-time resource downloads require an internet connection.
How do I delete my account?
Use Delete Account in the desktop application’s account settings. The production flow verifies recent email access, stops renewal where applicable, removes active sessions and non-required personal data, and sends a completion email.
Provider
HappyCalf Media LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States