1. How payments are handled
Purchases are processed by Paddle, our merchant of record. Paddle handles payment collection, applicable taxes, receipts, refunds, and payment-method data. Prices displayed by yoyolingo are tax-inclusive consumer prices; the final checkout total is shown before payment and no additional VAT, GST, or sales tax is added at checkout.
2. Canceling renewal
You may cancel Monthly Membership before the next billing date. Cancellation prevents future renewal charges and normally leaves paid access active until the current period ends. 30-Day Membership, Six-Month Membership, Annual Membership, and Translation Top-Up do not renew automatically.
3. Refund window
Refund requests must be submitted within 14 calendar days of the transaction date. This window applies to initial purchases, subscription renewal payments, one-time memberships, and Translation Top-Up purchases. Submitting a request within this period does not guarantee a refund.
4. Requesting a refund
Use the “View receipt” or “Manage subscription” link in your Paddle transaction email, use the support link in your receipt or account billing page, or visit Paddle Buyer Support and select “Request refund.” You may also contact support@yoyolingo.app for product assistance. Do not send card numbers, bank details, passwords, or verification codes.
5. Refund handling
Paddle, as our merchant of record, reviews and processes refund requests in accordance with Paddle’s Refund Policy and applicable law. Paddle may approve a full refund, approve a partial refund, or decline the request. yoyolingo does not impose any additional usage-based, consumption-based, product-type, or other eligibility exception beyond Paddle’s policy and applicable law.
6. Effect of a refund
Approved refunds are returned through the original payment method where possible. Banks and payment providers may require additional processing time after Paddle issues the refund. When Paddle issues a full refund, access and translation allowances associated with that transaction end.
7. Mandatory rights
This policy does not limit statutory cancellation, cooling-off, refund, or other consumer rights that apply in your country or region. Where mandatory law conflicts with this policy, the mandatory rule controls.
8. Provider
yoyolingo is provided by HappyCalf Media LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States.